Analisis Hubungan Antara Kinerja dengan Stress Kerja dan Kepuasan Kerja Karyawan Customer Service Telkomsel Gerai Grapari Mal Pondok Indah 3 Di Jakarta Selatan

Abstract

Humans are one important factor in a company. To increase employee satisfaction and performance, companies need to pay attention to handling work stress. This study analyzes the factors of job stress and job satisfaction on Grapari Telkomsel customer service employees at Mall Pondok Indah 3, South Jakarta. This interview research was conducted on 1 HRD (Human Resource Department), 1 SPV (supervisor), 1 TL (team leader), and 5 customer service employees. This study shows that the dominant indicators that cause work stress only have 4 factors: Handling hard complaints, targets, procurement of shifts, and shifting distribution. This interview also shows that customer service has good job satisfaction. This interview research shows that companies need to provide wider opportunities for a career in the company, and also be given incentives / bonuses / rewards that can provide motivation to achieve job satisfaction and reduce job stress.